How we handle & protect your information
DreamWorld Vacations recognizes the importance of the privacy of its users and of maintaining confidentiality of the information provided by its users, as a responsible data controller and data processor. This Privacy Policy sets out our practices for handling and securing your personal information.
This Privacy Policy applies to any person ("User") who purchases, intends to purchase, or inquires about any product or service made available by DreamWorld Vacations through any of our customer interface channels, including our website, mobile site, mobile app, and offline channels including call centers and offices (collectively, "Sales Channels"). For the purpose of this Policy, "you" or "your" means the User, and "we", "us", "our" means DreamWorld Vacations.
By using or accessing our Website or other Sales Channels, you agree to the terms of this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any third-party websites, mobile sites, or apps, even if linked to from our Website — we recommend reviewing the privacy practices of any third parties you interact with.
We collect information you provide directly (such as name, email, phone number, and travel preferences when you make an enquiry, booking, or join our membership program), along with information generated through your use of our Sales Channels, such as booking history and portal activity.
We use your information to process bookings and membership services, communicate booking confirmations and offers, provide customer support, and improve our services. We do not sell your personal information to third parties.
In the event of a cancellation, we must be notified of the valid reason for cancellation in writing to info@dreamworldvacations.com. Refund requests are valid only within 3 days of availing the first holiday under the membership, and refunds will be processed after applying administration charges, GST, and applicable service fees.
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our Sales Channels after such changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy, please contact us at info@dreamworldvacations.com or call 1800 309 7123.